Help Center

If for some reason you are not satisfied with your purchase, you can return the item for a full refund excluding the shipping costs of returning the merchandise, which varies depending on the country where the product has been shipped to. Items can be returned up to 14 days after delivery of the product.

To return the item:

• Place the item in its original packaging and wrapping.
• Email us at info@mengloria.com and we will look after all of the return procedures and order pick up.

14 Days

Credit Cards: At Mengloria, our preferred payment method is via a secure credit card transaction. Rest assured, your card number will be protected using industry-leading encryption standards. We guarantee a safe shopping experience on our website. We currently accept Visa and MasterCard credit cards. Orders completed with credit cards will not be charged any additional fees. 

PayPal: We at mengloria are proud to offer PayPal as a method of payment. All you have to do is select PayPal as a payment method (after filling in your customer information) and proceed to 'Buy Now'. You will be redirected to your PayPal account where all your debit or credit card details and address will be displayed, as well as your desired purchase. When you click ‘Pay Now’ the amount will be sent to Mengloria. If you do not click ‘Pay Now’ within 30 minutes, your order will be cancelled.

Cash on Delivery: For customers without access to a credit card, we accept Cash on Delivery (COD) as an alternative payment method for orders placed in GCC countries. Please note that since the COD service is costly for us to provide, cash payment orders will be charged additionally per order no matter the number of items your order contains. The charges for cod are 10USD and has to be paid to the delivery driver on the top of the order amount.

We actually use industry-leading encryption standards! This encrypts the data you provide to us, ensures it is safe and not accessible to any third party. From your side, the most important is to protect your password. Your data is only used to process orders and to serve you better. It will be under no circumstances disclosed to any third party. For more information, please check Terms & Conditions.

Double check the following common mistakes:

Is the card you used for ATM use only?

Some cards are not enabled for e-commerce shopping, contact your bank to enable your card for online shopping.

Did you complete the 3D Secure Check successfully?

In order to avail of 3D secure authentication you must register your credit/debit card. This is a one-time process which takes place on the card issuer’s (bank) website. The process involves the cardholder answering several security questions to which only the card issuer and cardholder will know the answer. The cardholder then selects a password and/or a secret question, which will be used by the card issuer during each online transaction. Contact your bank if you are facing any problems with 3D secure.

Were the following fields entered correctly?

• Card number
• Name on card
• CVV code (three digit number on back of card)
• Expiry date

Is there sufficient limit on your credit card?

If the above conditions are met, call your bank to check if your credit card is eligible for online purchases or if there is any other reason blocking it.

Contact your bank if you are facing any problems with 3D secure. Were the following fields entered correctly? Card number Name on card CVV code (three digit number on back of card) Expiry date